Return and Refund Policy

1. Introduction

This Return and Refund Policy governs all purchases made through furnituredistrict.co.uk. This website is operated by SAIMI LTD (Trading as Furniture District UK), Company Number 16841894, with registered offices at 86 Ravensthorpe Road, Dewsbury, WF12 9EG. By placing an order with us, you agree to the terms set out below. This policy complies with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

2. Cancelling an Order Before Delivery

• Standard Stock Items: You may cancel your order free of charge at any time before the item has been dispatched. Once dispatched, the item is subject to our standard 14-day return policy, and you will be responsible for return courier costs.
• Made-to-Order & Bespoke Items: Orders for custom-made furniture cannot be cancelled once production has commenced (see Section 6).

3. The 14-Day Statutory Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations, you have the statutory right to cancel your contract for standard, non-bespoke goods within 14 days of receiving your goods without giving any reason.

• The cancellation period expires 14 days from the day on which you, or a nominated third party (other than the carrier), acquires physical possession of the goods.
• To exercise this right, you must inform us of your decision to cancel by a clear written statement (via email to [email protected]) before the 14-day period expires.
• You then have a further 14 days from the date of notification to actually send the goods back to us.

4. Cost and Logistics of Returning Bulky Furniture

Because our products are large, heavy furniture items (such as beds and sofas), they cannot be returned via the standard postal system.

• Customer Liability: Unless the item is faulty, damaged, or incorrect, you are strictly responsible for the direct cost and risk of returning the goods.
• Courier Requirements: You must use a specialist, fully insured two-person furniture courier to ensure the goods are not damaged in transit.
• Collection Service: For your convenience, we can arrange a collection using our dedicated logistics network. The direct cost of this collection typically ranges from £50 to £150 (depending on the item’s size, weight, and your UK location). This cost will be clearly quoted to you and deducted directly from your final refund amount.

5. Condition of Returned Goods & Deductions

We expect returned items to be in a pristine, re-saleable condition. Customers are allowed to handle the item in the same way they would in a shop.

• However, we are legally entitled to make a deduction from your refund for any loss in value of the goods if the loss is the result of unnecessary handling, use, or damage.
• Assembly: Assembling a bed or sofa goes beyond what is necessary to inspect the item. If you assemble the furniture, or if it incurs damage, marks, or signs of use while in your possession, we reserve the right to deduct up to 100% of the purchase price from your refund to reflect the diminished value.
• Goods must be returned in their original packaging wherever possible to prevent transit damage.

6. Exemptions to the Right to Cancel (Bespoke & Custom Orders)

The 14-day statutory right to cancel does not apply to goods made to the consumer’s specifications or that are clearly personalised.

• If your order involves custom dimensions, non-standard configurations, or specific fabric choices tailored to your request, it is legally classified as “bespoke.”
• Once production has begun on a bespoke item, the order cannot be cancelled, returned, or refunded unless the item is fundamentally faulty or damaged upon arrival.

7. Faulty, Damaged, or Incorrect Goods

Your rights are fully protected under the Consumer Rights Act 2015.

• Inspection: Please inspect all packages and furniture immediately upon delivery.
• The 30-Day Short-Term Right to Reject: If your furniture arrives damaged, or a manufacturing fault is identified, you must notify us within 30 days of delivery. You have the right to reject faulty goods for a full refund.
• After 30 Days (Up to 6 Months): If a fault develops after 30 days but within 6 months of delivery, we are required to repair or replace the item. If this fails to resolve the issue, you may be entitled to a full or partial refund.
• Costs: If an item is confirmed as faulty or damaged, SAIMI LTD will cover all collection and return shipping costs. We may request photographic evidence of the fault before arranging collection.

8. Processing Refunds

• We must refund you within 14 days of receiving the item back. If we are arranging the collection, the refund will be processed within 14 days of the courier retrieving the goods.
• We will refund the cost of the item and the cost of standard delivery if you paid for it. We do not refund the cost of premium delivery upgrades (e.g., expedited shipping, weekend delivery, or assembly services).
• Refunds are strictly processed using the original payment method.

9. Business to Business (B2B) Sales

The Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 apply solely to consumers purchasing for personal use. If you are purchasing on behalf of a business, commercial entity, or for commercial use (e.g., hotels, rental properties, staging), all sales are final, and the 14-day right to cancel does not apply.

10. Contact Information

• Company Name: SAIMI LTD (Trading as Furniture District UK)
• Company Registration Number: 16841894
• Email: [email protected]
• Phone/WhatsApp: +44 7486 329230
• Registered Address: 86 Ravensthorpe Road, Dewsbury, West Yorkshire, WF12 9EG, United Kingdom