Shipping and Delivery Policy

1. Introduction

This Shipping and Delivery Policy outlines the dispatch, transit, and delivery procedures for all purchases made through furnituredistrict.co.uk, operated by SAIMI LTD (Trading as Furniture District UK). Because we specialize in large, heavy luxury furniture (such as beds and sofas), our delivery process is designed to ensure safe arrival while protecting both our customers and our transport partners.

2. Delivery Methods

We offer professional delivery options tailored to the scale of our products:

Standard Doorstep / Ground Floor Delivery: Our standard service delivers your boxed furniture to the ground floor entrance of your property or building.
Specialist 2-Man Room-of-Choice Delivery: Where selected or upgraded at checkout, our specialist two-man furniture delivery team will bring your items directly into your room of choice, subject to safe and unobstructed access. Note: This service does not include old furniture removal, wall mounting, or the disposal of packaging unless explicitly agreed in writing.

3. Estimated Timeframes & Lead Times

Because many of our beds and sofas are handcrafted to order in the UK, delivery lead times vary depending on the product type:

Stock / Rapid Dispatch Items: Typically delivered within 5 to 10 working days from order confirmation, subject to carrier availability.
Bespoke & Made-to-Order Items: Typically delivered within 2 to 4 weeks, as these pieces are crafted specifically to your custom specifications or fabric selections.
Please note: Delivery dates provided at checkout or by our support team are estimated timelines and do not constitute a legally guaranteed delivery date. We are not liable for delays caused by carrier disruptions, severe weather, or events beyond our reasonable control.

4. Geographical Coverage, Surcharges, and Exclusions

We deliver across mainland United Kingdom. However, certain regions involve extended transit times or additional courier costs:

Standard Mainland UK: Covered under standard delivery terms.
Northern Ireland, Scottish Highlands, Scottish Islands, Isle of Man, and Offshore Isles: These locations require specialist regional couriers. Deliveries to these areas typically incur additional shipping surcharges and longer lead times (an additional 7–14 days).
If you place an order from an excluded or remote region where our couriers cannot deliver, we reserve the right to contact you to arrange additional payment for the surcharge or cancel and fully refund your order.

5. Customer Access Responsibilities & Failed Deliveries

Due to the bulky nature of sofas and large bed frames (such as headboards and ottoman storage bases), delivery success relies heavily on property accessibility.

Access Check: You are strictly responsible for ensuring that the delivery route, including exterior gates, hallways, stairwells, lifts, and interior doorways, is clear, safe, and wide enough to accommodate the boxed or unboxed furniture. We strongly recommend measuring all access points before placing your order.
Restricted Access: If our delivery team arrives and cannot complete the delivery due to tight stairwells, narrow corridors, or inaccurate access measurements provided by you, the delivery will be deemed a failed delivery.
Re-Booking & Storage Fees: In the event of a failed delivery or if you are not home during an agreed time slot, the items will be returned to our warehouse or a local depot. You will be subject to a reasonable re-delivery or storage fee to cover the carrier’s costs before a second delivery attempt is scheduled.

6. Inspection Upon Delivery

You or your authorized representative must inspect the packaging and goods upon arrival.

If there is any visible damage to the outer packaging, please note this on the courier’s hand-held device or paperwork.
Please report any transit damage, missing hardware, or discrepancies to our support team within 24 to 48 hours of delivery to ensure a swift resolution under our warranty and damage policies.

7. Contact Information

For any inquiries regarding your shipment, delivery scheduling, or accessibility questions, please contact us:

Company Name: SAIMI LTD (Trading as Furniture District UK)
Company Registration Number: 16841894
Email: [email protected]
Phone/WhatsApp: +44 7486 329230
Registered Address: 86 Ravensthorpe Road, Dewsbury, West Yorkshire, WF12 9EG, United Kingdom